kecino Privacy Policy

kecino is committed to protecting the privacy and personal data of every player who uses the kecino platform. This Privacy Policy sets out in clear, plain English how kecino collects, uses, stores, shares, and safeguards your personal information. It applies to all users of the kecino website at kecino.club, including anyone who completes the kecino Login, registers an Account, places a Wager, or contacts kecino support.

By using the kecino platform, you acknowledge that you have read and understood this Privacy Policy in full. This document forms part of the overall agreement between you and kecino, alongside the Terms & Conditions and Responsible Gaming Policy. If you do not agree with any part of this Privacy Policy, you must discontinue your use of the kecino platform and contact [email protected] to arrange Account closure.

kecino operates primarily in the Bangladesh market and processes personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality. We apply these principles to every piece of personal information we hold.

kecino collects only the personal data that is necessary for the lawful and effective operation of the platform. The categories of data we collect are set out in the table below:

kecino does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond that which is directly relevant to a responsible gaming self-exclusion request), or biometric data. If such data is inadvertently submitted, it will be deleted promptly upon discovery.

kecino collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering a kecino Account, completing the kecino Login, submitting identity verification documents, making deposits or withdrawal requests, or contacting kecino support.
• Automated technical collection: Data gathered automatically when you access the kecino platform, including your IP address, browser fingerprint, device identifiers, and session activity logs. This collection occurs via server logs and first-party analytics tools.
• Cookies and similar technologies: Data collected via browser cookies, local storage objects, and session identifiers. See Section 9 (Cookies & Tracking) for full details.
• Third-party identity verification providers: Where kecino uses a third-party KYC (Know Your Customer) service to verify identity documents, that provider may return a verification result and associated metadata to kecino. kecino does not receive raw biometric data from such providers.
• Payment processors: When you make a deposit via bKash, Nagad, Rocket, Upay, or a bank transfer, the payment processor confirms the transaction and provides kecino with a transaction reference, amount, and sender identifier sufficient to credit your Account balance.
• Fraud prevention partners: kecino may receive risk-scoring data from third-party fraud detection services. This data is used solely to protect the platform and its players from fraudulent activity.

kecino processes personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected.

• Account administration: Creating, maintaining, and closing your kecino Account; enabling secure kecino Login; processing password resets and account setting changes.
• Service delivery: Accepting and settling bets on cricket, football, and other sports markets; operating casino game sessions; crediting and debiting your Account balance; processing promotions and bonuses.
• Financial processing: Verifying and processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks; maintaining accurate transaction records in BDT (৳); meeting anti-money-laundering obligations.
• Identity verification (KYC): Confirming that you meet the 18+ age requirement; verifying your identity against submitted documents; complying with fraud prevention standards.
• Responsible gaming: Administering deposit limits, session controls, cooling-off periods, and self-exclusion requests; monitoring usage patterns for indicators of problem gambling; delivering responsible gaming communications where appropriate.
• Customer support: Responding to enquiries, complaints, and disputes; maintaining records of support interactions for quality and compliance purposes.
• Platform security: Detecting and preventing fraud, collusion, multi-accounting, money laundering, and unauthorised access; investigating suspected breaches of the kecino Terms & Conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the kecino platform and to improve product features, user experience, and content.
• Legal compliance: Meeting record-keeping obligations; responding to lawful requests from competent authorities; defending or asserting legal claims.

kecino processes your personal data under the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and kecino — including Account registration, service delivery, payment processing, and Account closure — is carried out on the basis that it is necessary to fulfill our contractual obligations to you.
• Legal obligation: Certain processing activities — including identity verification, anti-money-laundering checks, and record retention — are required by applicable law. kecino processes data for these purposes on the basis of legal obligation.
• Legitimate interests: kecino processes technical and usage data for platform security, fraud prevention, and product improvement on the basis of legitimate interests. In each case, kecino has assessed that its legitimate interests are not overridden by your interests or fundamental rights.
• Consent: Where kecino relies on your consent as the legal basis for processing — for example, in respect of certain marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect processing carried out under other legal bases.

kecino does not sell, rent, or trade your personal data to any third party for commercial purposes. kecino shares personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive transaction data necessary to process your deposits and withdrawals. Each payment processor is subject to its own privacy policy and data security standards.
• Identity verification providers: KYC and age verification service providers receive identity document data and return a verification result. These providers are contractually prohibited from using the data for any purpose other than verification on kecino's behalf.
• Game content providers: Studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive a session token, bet amount, and game result data necessary to operate their games on the kecino platform. These providers do not receive your name, contact details, or payment information.
• Fraud prevention and security partners: Third-party risk assessment services may receive technical data (IP address, device fingerprint) for the purpose of generating a fraud risk score. They do not receive your full identity or payment details.
• Legal authorities: kecino will disclose personal data to law enforcement, regulatory bodies, or courts where required by a lawful order or where disclosure is necessary to protect the rights, property, or safety of kecino, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data held by kecino may be transferred to a successor entity, subject to the same privacy protections described in this policy.

The kecino platform serves players primarily in Bangladesh. Some of kecino's service providers and technology partners — including game content studios, cloud infrastructure providers, and fraud prevention services — may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally, kecino takes the following steps to ensure it remains adequately protected:

• kecino enters into data processing agreements with all international recipients of personal data, imposing contractual obligations on them to protect the data to standards equivalent to those described in this policy.
• kecino assesses the data protection laws of the recipient jurisdiction before initiating any transfer and applies additional safeguards where the level of protection is assessed to be lower than the standard kecino applies.
• All data transmitted between your device and the kecino platform — and between kecino's systems and its service providers — is encrypted in transit using industry-standard protocols.

If you have questions about specific international transfers or would like to request details of the safeguards in place for a particular transfer, please contact [email protected].

kecino retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The table below summarises kecino's standard retention periods by data category:

Upon expiry of the applicable retention period, kecino will securely delete or anonymise the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

kecino uses cookies and similar browser-based technologies to enable core platform functionality, maintain your login session, and gather aggregated usage analytics. The following categories of cookies are used on the kecino platform:

• Strictly necessary cookies: These cookies are essential for the kecino platform to function. They maintain your session state after the kecino Login, store your language and display preferences, and enable secure authentication. These cookies cannot be disabled without preventing core platform functionality from operating.
• Functional cookies: These cookies remember your preferences — such as your preferred sports markets, game categories, or deposit method — to personalise your experience on subsequent visits. They are not used for tracking across external websites.
• Analytics cookies: kecino uses first-party analytics tools to collect aggregated, anonymised data on how players navigate and interact with the platform. This data is used solely to improve the kecino product. Individual player behaviour is not linked to identifiable profiles for analytics purposes.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to use the kecino platform. Disabling functional or analytics cookies will not prevent you from using the core platform but may reduce the personalisation of your experience.

kecino applies a layered approach to data security, combining technical, administrative, and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your browser and the kecino platform is protected by 256-bit SSL/TLS encryption. The padlock icon in your browser address bar confirms that your connection is encrypted.
• Encryption at rest: Sensitive personal data — including identity documents, financial data, and passwords — is encrypted at rest in kecino's database infrastructure. Passwords are stored as salted cryptographic hashes; they are never stored in plain text.
• Access controls: Access to personal data within kecino's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion detection: kecino's infrastructure is monitored continuously for anomalous activity. Automated alerts and manual review processes are in place to detect and respond to potential security incidents promptly.
• Vendor security assessments: Third-party service providers who process personal data on kecino's behalf are assessed for their security posture before engagement and are subject to contractual data security obligations.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kecino will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

kecino recognises the following data subject rights and provides mechanisms for you to exercise them. Requests should be submitted in writing to [email protected] with the subject line "Data Rights Request". kecino will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.

If kecino becomes aware — through identity verification, parental notification, or any other means — that personal data has been collected from a person under the age of 18, kecino will immediately suspend the associated Account, delete the personal data collected, and return any deposits made to the payment method from which they originated.

Parents or guardians who believe that a minor has registered on the kecino platform should contact [email protected] immediately with relevant details. kecino will treat all such reports as urgent and respond within 24 hours.

The kecino platform integrates services from third-party providers — including game studios, payment processors, and analytics tools — to deliver a complete player experience. Each third-party provider operates under its own privacy policy and is independently responsible for its data processing practices.

kecino is not responsible for the privacy practices of third-party providers. However, kecino takes reasonable steps to ensure that any third-party provider processing personal data on kecino's behalf does so under contractual terms that are consistent with the standards described in this Privacy Policy.

The kecino platform does not contain links to external websites other than those directly required for service delivery. kecino is not responsible for the content or privacy practices of any external website that a player may navigate to independently of the kecino platform.

kecino reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this policy, kecino will notify registered players via the email address associated with their Account, or via a prominent in-platform notice displayed upon the next kecino Login following the change.

The date of the most recent review is displayed at the top of this document. Continued use of the kecino platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

kecino encourages players to review this Privacy Policy periodically to remain informed about how their personal data is being handled. The current version of this policy is always available at kecino.club/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kecino holds about you, please contact our support team using the details below. All privacy-related correspondence should be in English.

• Support Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Concern"
• Response time: Acknowledgement within 48 hours; substantive response within 30 calendar days
• Live chat: Available 24/7 via the kecino platform for general privacy enquiries

kecino treats all privacy-related correspondence with the highest priority. If you are not satisfied with kecino's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.