This Privacy Policy explains how kecino collects, processes, stores, and protects your personal data. It applies to all players accessing the kecino platform from Bangladesh and governs every interaction between your data and our systems.
kecino is committed to protecting the privacy and personal data of every player who uses the kecino platform. This Privacy Policy sets out in clear, plain English how kecino collects, uses, stores, shares, and safeguards your personal information. It applies to all users of the kecino website at kecino.club, including anyone who completes the kecino Login, registers an Account, places a Wager, or contacts kecino support.
By using the kecino platform, you acknowledge that you have read and understood this Privacy Policy in full. This document forms part of the overall agreement between you and kecino, alongside the Terms & Conditions and Responsible Gaming Policy. If you do not agree with any part of this Privacy Policy, you must discontinue your use of the kecino platform and contact [email protected] to arrange Account closure.
kecino operates primarily in the Bangladesh market and processes personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality. We apply these principles to every piece of personal information we hold.
kecino collects only the personal data that is necessary for the lawful and effective operation of the platform. The categories of data we collect are set out in the table below:
| Data Category | Specific Data Points | Collected At |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, city of residence | Registration |
| Financial Data | bKash / Nagad / Rocket / bank account numbers, transaction history, deposit and withdrawal amounts in BDT (৳) | Deposit & withdrawal processing |
| Account Data | Username, encrypted password, account balance, bonus balances, betting history, game session history | Account creation & ongoing use |
| Technical Data | IP address, browser type and version, operating system, device identifiers, session timestamps | Each platform visit |
| Usage Data | Pages visited, features used, click patterns, game preferences, time spent per session | Each platform visit |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off periods, session time limit preferences | Responsible gaming tool usage |
kecino does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond that which is directly relevant to a responsible gaming self-exclusion request), or biometric data. If such data is inadvertently submitted, it will be deleted promptly upon discovery.
kecino collects personal data through the following channels and mechanisms:
kecino processes personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected.
kecino processes your personal data under the following legal bases, depending on the nature of the processing activity:
kecino does not sell, rent, or trade your personal data to any third party for commercial purposes. kecino shares personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.
The kecino platform serves players primarily in Bangladesh. Some of kecino's service providers and technology partners — including game content studios, cloud infrastructure providers, and fraud prevention services — may be located in jurisdictions outside Bangladesh. Where personal data is transferred internationally, kecino takes the following steps to ensure it remains adequately protected:
If you have questions about specific international transfers or would like to request details of the safeguards in place for a particular transfer, please contact [email protected].
kecino retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The table below summarises kecino's standard retention periods by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years after Account closure | Anti-money-laundering compliance |
| Financial Transaction Records | 5 years after transaction date | Financial record-keeping obligations |
| Betting & Game History | 3 years after Account closure | Dispute resolution & audit |
| Support Communications | 3 years from last interaction | Complaint handling & quality review |
| Technical & Usage Logs | 12 months from collection | Security monitoring & fraud detection |
| Responsible Gaming Records | Duration of self-exclusion + 5 years | Player protection obligations |
| Marketing Preferences | Until opt-out + 1 year | Compliance with opt-out requests |
Upon expiry of the applicable retention period, kecino will securely delete or anonymise the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.
kecino uses cookies and similar browser-based technologies to enable core platform functionality, maintain your login session, and gather aggregated usage analytics. The following categories of cookies are used on the kecino platform:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to use the kecino platform. Disabling functional or analytics cookies will not prevent you from using the core platform but may reduce the personalisation of your experience.
kecino applies a layered approach to data security, combining technical, administrative, and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kecino will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
kecino recognises the following data subject rights and provides mechanisms for you to exercise them. Requests should be submitted in writing to [email protected] with the subject line "Data Rights Request". kecino will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.
Request a copy of all personal data kecino holds about you, along with details of how it is used.
Request correction of any inaccurate or incomplete personal data kecino holds about you.
Request deletion of your personal data where kecino no longer has a lawful basis to retain it.
Request that kecino restricts processing of your data while a rectification or objection request is assessed.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Object to processing of your data carried out on the basis of legitimate interests, including marketing profiling.
If kecino becomes aware — through identity verification, parental notification, or any other means — that personal data has been collected from a person under the age of 18, kecino will immediately suspend the associated Account, delete the personal data collected, and return any deposits made to the payment method from which they originated.
Parents or guardians who believe that a minor has registered on the kecino platform should contact [email protected] immediately with relevant details. kecino will treat all such reports as urgent and respond within 24 hours.
The kecino platform integrates services from third-party providers — including game studios, payment processors, and analytics tools — to deliver a complete player experience. Each third-party provider operates under its own privacy policy and is independently responsible for its data processing practices.
kecino is not responsible for the privacy practices of third-party providers. However, kecino takes reasonable steps to ensure that any third-party provider processing personal data on kecino's behalf does so under contractual terms that are consistent with the standards described in this Privacy Policy.
The kecino platform does not contain links to external websites other than those directly required for service delivery. kecino is not responsible for the content or privacy practices of any external website that a player may navigate to independently of the kecino platform.
kecino reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this policy, kecino will notify registered players via the email address associated with their Account, or via a prominent in-platform notice displayed upon the next kecino Login following the change.
The date of the most recent review is displayed at the top of this document. Continued use of the kecino platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
kecino encourages players to review this Privacy Policy periodically to remain informed about how their personal data is being handled. The current version of this policy is always available at kecino.club/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kecino holds about you, please contact our support team using the details below. All privacy-related correspondence should be in English.
kecino treats all privacy-related correspondence with the highest priority. If you are not satisfied with kecino's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Every connection between your browser and the kecino platform is protected by 256-bit SSL/TLS encryption. All sensitive data stored on kecino's servers is encrypted at rest. Your password is never stored in plain text.
kecino will never sell, rent, or trade your personal data to third-party advertisers or data brokers. Your betting behaviour and account activity stay strictly within the kecino platform and its vetted service partners.
kecino applies rigorous Know Your Customer procedures to verify the identity and age of every registered player. This protects all players from fraud, underage access, and money laundering — keeping the platform safe and fair.
kecino recognises your full data subject rights — including access, rectification, erasure, portability, and objection. Submit a request to [email protected] and receive a substantive response within 30 calendar days.
kecino does not hold personal data indefinitely. Each data category has a defined retention period aligned to legal obligations and operational necessity. Data is securely deleted or anonymised when the retention period expires.
You can opt out of kecino marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe". Opt-out requests are processed within one Business Day and are permanent unless you choose to re-subscribe.
Now that you understand how kecino handles your personal data, you are welcome to explore the full range of betting and casino games on offer. Visit the FAQ for common questions, or head straight to the kecino Login to get started.